Privacy Notice

Our mobile app lets you search, book, rent, operate systems and mechanisms of vehicles of your rental service providers or otherwise interact with your rental service provider.

1. How to contact us?

  1. Our app provided by MLU Europe B.V., an IT company with headquarter in the Netherlands (Schiphol Boulevard 291, 1118 BH Schiphol, Netherlands).

  2. In the cases specified in this Privacy Notice and if you have questions about how we process your data, you can reach our customer support team by email support@vlootkit.com.

2. Who is processing your Personal data?

  1. We process your personal data to provide you the app as “controller”. It means that we determine the purposes and means of the processing of your personal data.

  2. Please note, that as controller we process only such categories of your personal data, as described below.

  3. Any other data you have access to or provide via the app we process on behalf of your rental service provider. If your rental service provider doesn’t provide privacy notice (or a link to it) to you in the certain menu of the app, please contact your rental service provider.

3. What Personal data are processed, how, and why?

  1. Categories of data we process, source of these data, and purposes of processing are as follows:

    Source Data Purposes
    You provide to us directly Phone number To identify you as the user of the app
    Received from your device and our app IP address; device identifier, type and model; mobile operating system; browser or mobile application details; location data To secure access to your account and our IT-systems
    Generated when you interact with the app Usage of the features of the app: time and duration of use; features used most often; number of screens viewed while interacting with the app To improve the app and user experience; provide relevant features, modify apps interfaces; prevent unauthorized usage of the app
    Received from our marketing agencies Identifier of the source or promotional link used to download or access the app To understand whether an advertising campaign is successful

  2. The data that you provide to us directly are required in order for the app to function properly. Without such data, you would be unable to use features of the app.

  3. Data generated when you interact with the apps, received from your device and our app or received from our marketing agencies are used to achieve a legitimate interest while respecting your rights.

  4. We may request your consent to use data for other purposes like marketing activities.

    In any case, you will be informed of the data collected and the purpose of the data collection. You will be able to withdraw your consent at any time by contacting us.

    You can refuse to provide such consent and it will not affect your ability to use our app.

  5. We use automated data processing for our anti-fraud systems which automatically detect your activity within the app and block certain functions of the app. This is done to promptly protect your account and our financial interests, as well as the financial interests of our partners and third parties, while performing a contract between you and us.

    If you consider that our systems have made an error, please contact us.

  6. We process your data until the purpose for processing it. We can continue processing your data if such processing is required by law or necessary to protect our rights and interests, as well as the rights and interests of third parties.

    For example, authorization logs are stored for the relevant limitation period.

4. Do we share or transfer your Personal data?

  1. Your personal data are only shared with parties that:

    • (a) Directly assist in supporting the operation of the app:

      Our partners involved in providing authorization and app analytics tools; our affiliates providing computing and storage.

    • (b) Are entitled to receive your data in accordance with the law:

      For example, if law enforcement authorities are duly entitled to do so.

    • (c) Help us to improve our app:

      Advertising or device identifiers may be shared with companies providing us with advertisement or analytics services. Data about technical errors encountered while using our services are shared with our affiliates who are involved in supporting our app.

  2. Parties we share your data with could be located in different countries.

    Some of these countries do not provide the same level of data protection or data subjects’ rights as in the country where we provide the app. In such cases, we follow the necessary procedures to ensure that your rights are respected and your personal data are protected during and after the transfer. Such procedures may include (1) commitments through data protection agreements based on standard contractual clauses for data transfers issued by relevant authorities, and/or (2) additional contractual obligations based on our assessment of the local law of the country where your data are transferred and processed, and/or (3) registration or authorization of the transfer from competent data protection authority.

5. How can you enforce your rights?

  1. Access

    You have access to your personal data in the app. After logging into the app you will have access to your credentials.

  2. Rectification

    To correct your personal data please send a request to our customer support team.

  3. Erasure

    To delete all your personal data please send a request to our customer support team.

    We have to keep certain data after you have deleted them from the app, including data required to be kept in accordance with the law or to protect our interests, in particular in the context of court proceedings. The ability to delete data may be limited by law or provisions related to freedom of expression and information.

  4. Restriction of processing

    You have the right to restrict the processing of your personal data in certain circumstances. For example, should you wish to correct your personal data, you can request our customer support team to restrict the processing of your data until such data have been rectified. Please contact our customer support team to proceed.

  5. Portability

    If your personal data has been processed by automated means based on your consent or based on a contract with us (e.g. in order to provide you with the features of the app), you have the right to receive such data in a structured, commonly used and machine-readable format. To receive such data please send a request to our customer support team.

  6. Objection

    You have the right to object to the processing of your personal data should you consider that the processing violates your rights. Please bear in mind that the right to object can be exercised only if we are processing your data based on our legitimate interests.

  7. Complaints

    We are always ready to examine your complaints and suggestions. Please send them to our customer support team.

    In addition, you can file a complaint with the relevant supervisory authority if you consider that your rights have been violated.

    The list of the relevant supervisory authorities and their contact details:

    Netherlands Dutch Data Protection Authority Autoriteit Persoonsgegevens
    PO Box 93374 2509 AJ DEN HAAG
    Telephone number: (+31) - (0)70 - 888 85 00
    Fax: (+31) - (0)70 - 888 85 01
    Czech Republic Office for Personal Data Protection (UOOU)
    Pplk. Sochora 27 170 00 Praha 7 Czech Republic
    Phone information: +420 234 665 800
    Phone switchboard: +420 234 665 111

  8. Customer support

    You can reach our customer support team by email: support@vlootkit.com.

6. How is this document amended?

  1. We may inform you by any available means (push notifications in the app, SMS, or email) if this Privacy Notice is amended in a way that has a significant impact on your rights.

    This would be the case, for example, if we were to add new categories of data to process or new purposes for which data are processed. You will receive a notification prior to any such amendments taking effect.